Terms and Conditions

Eliza H Accessories Ltd, Company No 17153312. Last updated 1 November 2026.

These terms are written with reference to the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013), the Electronic Commerce (EC Directive) Regulations 2002, the General Product Safety Regulations 2005 and the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024). Your statutory rights are never affected by these terms.

1. About Us

Eliza H Accessories Ltd is a private limited company registered in England and Wales.

•         Company registration number: 17153312

•         Registered office and correspondence address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

•         Trading name: ELIZA H

•         Email: hello@elizahaccessories.co.uk

•         Website: elizahaccessories.co.uk

•         ICO registration reference: ZC125004

We sell luxury gifts under the brand name ELIZA H through our website and in person. We are not VAT registered, so no VAT number applies at this time.

2. These Terms

These terms apply to purchases made by consumers, online or in person. By placing an order you agree to be bound by them. They apply alongside your statutory rights and do not replace them. If there is any conflict, your statutory rights prevail. Trade and wholesale purchases are governed by a separate written agreement.

3. Pre-Contract Information

Before you are bound by a distance contract, we give you the following information.

3.1 Description of Goods

We currently sell:

•         The Lumière Collection: scrunchies made from 100% mulberry silk, sold single or as a set of three, presented in our signature Eliza H drawer box.

•         The L'Homme Collection: men's ties made from 100% silk twill (18 momme), digitally printed with acid dyes, with a three-fold self-tipped construction and wool interlining. The silk is printed in Como, Italy, and each tie is made and finished in Italy.

Full descriptions, colours and sizes are shown on each product page. Colours may vary slightly because of photography and screen settings.

3.2 Total Price

The total price of the goods, including any applicable taxes, is shown on the product page. Delivery charges are separate, are calculated at checkout and are shown before you place your order. No other charges are added after that point.

3.3 Payment

We accept debit and credit card through our website's secure checkout (online orders), and in-person card reader or cash (in-person sales only). Full payment is required before dispatch. By clicking the button to confirm your order online, you acknowledge that your order creates an obligation to pay.

3.4 Delivery

We dispatch orders within 1-2 working days of receiving cleared payment. Standard delivery takes 3-5 working days after dispatch, and you will receive a confirmation email when your order is on its way. We currently deliver within the United Kingdom only.

Unless we agree a different date with you, we will deliver without undue delay and in any event within 30 days of the contract being formed (CCR 2013, regulation 42). If we fail to do so, you may treat the contract as at an end and receive a full refund. Risk in the goods passes to you when they are delivered to your delivery address. Any last recommended order date for Christmas delivery will be published on our website.

3.5 Right to Cancel

If you buy online, you have the right to cancel within 14 days of receiving your goods, subject to the hygiene notice in Section 8. Section 9 explains how this works. A Model Cancellation Form is included in our Returns Policy, and you are not obliged to use it.

3.6 Complaints

If you have a complaint, please contact us first at hello@elizahaccessories.co.uk. We aim to acknowledge complaints within 2 working days and resolve them within 14 days. If we cannot, you may use an Alternative Dispute Resolution provider (see Section 14).

3.7 After-Sales Service and Digital Content

We offer no commercial guarantee beyond your statutory rights under the Consumer Rights Act 2015, which are set out in Section 10. We do not supply digital content.

4. Product Safety

4.1 Scrunchies: Child Safety Warning

WARNING: KEEP OUT OF REACH OF CHILDREN UNDER 3 YEARS.

Our scrunchies are not suitable for children under 36 months and are not toys. The following hazards are present:

•         Choking hazard: the scrunchie contains elastic and small component parts.

•         Strangulation hazard: the elastic loop may present a risk to young children.

•         Suffocation hazard: the silk fabric may present a risk to very young children.

These products are designed for adults and older children. Adult supervision is recommended when they are used by or near children. By purchasing, you acknowledge that you have read this warning and will keep the product away from young children.

4.2 Ties

Our ties are adult accessories and are not toys. The length of fabric may present a strangulation hazard, so please keep them out of reach of young children.

5. Our Products and Natural Silk

Our current products are made from natural silk. Silk is a natural protein fibre and, like all genuine silk, it will crease with wear. Creasing is a natural characteristic, not a fault. Silk can also snag on rough surfaces or jewellery.

Scrunchies: hand wash gently in cool water, do not wring, bleach or tumble dry, and dry flat. Store flat in the drawer box. Damage from tying knots in the fabric is not a fault.

Ties: untie the knot fully and gently after each wear and let the tie rest. Store loosely rolled, laid flat or hanging, away from direct sunlight, heat and damp. Do not machine wash, tumble dry or iron directly, and avoid water and aggressive stain removers on the silk. Professional specialist cleaning is recommended where needed. Light creases normally relax naturally, and gentle steaming from a distance may be used.

Under section 11 of the Consumer Rights Act 2015, goods must be as described. Creasing from normal wear and the natural characteristics of silk described above are not faults. Your statutory rights are unaffected.

6. Ordering and Contract Formation

When you place an order online you are making an offer to purchase. A binding contract is formed when we send you an order confirmation. We may refuse an order, in which case we will promptly refund any payment received.

For online orders, you must click a clearly labelled button confirming that your order obliges you to pay. Please check your confirmation carefully and contact us straight away if there are any errors.

7. Discount Codes and Promotions

Discount codes are valid only for the products, dates and conditions stated when the code is issued. Unless we say otherwise, each code can be used once per customer, cannot be combined with another code, has no cash value and cannot be applied to an order already placed. We may withdraw a code that has expired or been misused.

8. Hygiene Notice (Scrunchies)

Our scrunchies are hair accessories worn directly on and around the hair and scalp. Where a scrunchie is supplied sealed, or in its sealed gift presentation, for hygiene reasons and is opened or worn after delivery, we cannot accept it back as a change-of-mind cancellation (CCR 2013, regulation 28(3)(a)). This does not apply to faulty goods, and your rights under the Consumer Rights Act 2015 remain fully protected.

9. Right to Cancel (Online Purchases)

Subject to Section 8, if you buy online you may cancel within 14 days of receiving your goods without giving a reason. If your order is delivered in separate parts, the 14 days run from delivery of the last part.

1.      To cancel, tell us clearly of your decision (an email to hello@elizahaccessories.co.uk quoting your order number is simplest). You may use the Model Cancellation Form but do not have to.

2.      Send the goods back within 14 days of telling us you wish to cancel, and keep proof of postage.

3.      Return postage for change-of-mind cancellations is your responsibility.

4.      Goods must be unused and in their original packaging. You may handle and inspect them as you would in a shop. If you handle them beyond that and their value is reduced, we may deduct that reduction from your refund.

5.      We will refund the price paid, plus the cost of our standard delivery, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier.

Returns address (all couriers accepted, not for correspondence): Eliza H Accessories Ltd, Unit 166459, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH.

10. Faulty Goods: Your Statutory Rights

Under the Consumer Rights Act 2015, goods must be of satisfactory quality (s.9), fit for purpose (s.10) and as described (s.11). If your goods are faulty, not as described or not fit for purpose:

•         Within 30 days of delivery (ss.20 and 22): you may reject the goods and receive a full refund.

•         After 30 days and within 6 months (ss.19, 23 and 24): you are entitled to a repair or replacement, or if that is not possible, a refund or price reduction.

•         After 6 months: your rights continue, but you may need to show that the fault was present at delivery.

Creasing from normal wear, damage from tying knots or incorrect care, and the natural silk characteristics in Section 5 are not faults.

If goods are faulty, we will pay reasonable return postage and refund you within 14 days of agreeing that you are entitled to a refund.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for damage caused by improper use, failure to follow care instructions, or exposure to heat or machine washing. Subject to the paragraph below, we are not liable for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these terms limits our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by the Consumer Rights Act 2015 as to satisfactory quality, fitness for purpose or description; breach of the General Product Safety Regulations 2005; or any other liability that cannot be excluded by law.

12. Exchanges

We do not offer exchanges or store credit. We provide refunds only where these terms or your statutory rights entitle you to one.

13. In-Person Sales

Your Consumer Rights Act 2015 rights apply in full to in-person purchases. There is no statutory right to cancel an in-person purchase for a change of mind. The safety warnings and natural silk provisions in these terms apply equally to in-person sales.

14. Alternative Dispute Resolution

If you are dissatisfied with how we handled a complaint, you may refer it to an approved ADR provider, and we are willing to participate. A list of approved providers is at https://www.gov.uk/government/publications/approved-alternative-dispute-resolution-bodies. You may also contact Citizens Advice on 0808 223 1133 (citizensadvice.org.uk), and you may pursue a claim through the courts of England and Wales.

15. Intellectual Property

ELIZA H is a registered UK trademark (UK00004372513) of Eliza H Accessories Ltd, registered for hair accessories. All content, branding, product names, designs, images and materials associated with Eliza H, including the Lumière and L'Homme collections, belong to Eliza H Accessories Ltd and are protected by law. You may not copy, reproduce or use them without our written consent.

16. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. This does not affect any mandatory consumer rights you have under the law of your country of residence.

17. Changes to These Terms

We may update these terms from time to time. The version that applies to your order is the version in force when your order is placed and confirmed.

18. Contact

Email: hello@elizahaccessories.co.uk. Website: elizahaccessories.co.uk.

Eliza H Accessories Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Company No: 17153312. Registered in England and Wales.